Reviews

Glenn is always professional and goes above and beyond. I am grateful to have him keep my air conditioning on top running order

Eric explained things in a way I could understand. Taught me preventive measures. Was respectful and kind.

The Comfort Authority sold me a new system about half a dozen years ago and have been providing routine service ever since. I’ve had no issues with my system and love the service I receive. Once a year they reach out to schedule routine service to make sure I don’t find myself in an emergent situation. That convenience is huge, but even better every single person I’ve delt with, be it over the phone or in person, has been exceedingly courteous and professional. Today I had Luis over who took great care of my system and was very respectful of my home. Fantastic company!

Had a great experience with Raymond today. He was knowledgeable, genuine, and efficient. Would recommend this company due to the full service they provide.

We called Comfort Authority on Saturday but due to very busy schedule no one was able to come to work on our unit. Josh from Comfort Authority called us on Monday apologizing for the delay and was able to work us into the schedule that day. James and Steve came out and checked out our old unit that was struggling. They were very professional, knowledgable, and thorough. 0

Our technician was Luis and he was very thorough and professional

I contacted The Comfort Authority to install a reverse osmosis system for my home. The plumber, Eric Clauss, came on time and did an excellent job installing the system. He had to drill through my quartz countertop to install the faucet. He was careful not damage anything in the process. I would recommend this company for plumbing or HVAC needs.

Glenn and RJ did my annual checkup/maintenance today. They were awesome..very thorough and left me with some good options to help extend the life of my unit. Always happy with the work and customer service from Comfort Authority. Thanks so much!

12/1124 Luis came out today formy yearly service. He was great and very thorough. Found no issues! Great guy and great company. 07/09/24 My ac stopped working last nite. I called Comfort Authority early this morning and the tech was here within 3 hours. Chase Prather was able to find and fixed the issue right away. He was very helpful and extremely great to work with. It turned out that the part and labor were under warranty so it was fixed at no cost. I took the opportunity to install a surge protector for the unit which Chase installed immediately. Thanks Chase, you were great. Thank you Comfort Authority for always delivering great service. Forgot to state previously how great David Hood was. Showed up on time and had the ac working right away. He explained everything he was doing step by step explained how it could be avoided in the future with very helpful tips. Great service! Mr. Hood was a class act all the way. 6/16/22 Another great experience with Comfort Authority tech, Christopher Basso. He could not have been more helpful,courteous, respectful and understanding. Not only did he fixed a difficult issue to diagnose but he came back as promised when a few hours after he left the ac acted up again. He fixed that and stayed until he made sure nothing else would show up. Great tech and a great person with a fantastic attitude. As usual, Comfort Authority delivered!

The Comfort Authority has been our ‘go-to’ contractor of choice for maintenance now for 4 years. Our 14 year old Trane unit finally reached the end of it’s operational lifespan yesterday. TCA got us a quote, financing and installation in less than 24 hours. The new unit outperforms the old. We are delighted. ———————————————————————————————————— I’m adding to this review regarding new work dated 12.11.2024 The Comfort Authority really helped me out with a ventilation piping issue in a massive on-going renovation. Peter, the team lead is articulate, highly intelligent and a great craftsman. He and I communicated effectively regarding numerous technical and code issues throughout the installation. The installation was challenging. The work is perfect. I am delighted. (As usual)

Your technician Luis was thorough did a great job with maintenance. His recommendations were clear and thorough.

Your technician was thorough did a great job with maintenance. His recommendations were clear and thorough.

The Comfort Authority has been our ‘go-to’ contractor of choice for maintenance now for 4 years. Our 14 year old Trane unit finally reached the end of it’s operational lifespan yesterday. TCA got us a quote, financing and installation in less than 24 hours. The new unit outperforms the old. We are delighted.

Luis went above and beyond. Highly recommend comfort authority.

Our technician was Luis and he was very thorough and professional

Eric showed up on time and quickly identified the problem. He fixed it right away and at a good price. They handle all of my plumbing and AC needs.

The Comfort Authority were very professional, helpful and I will absolutely call on them again for periodic checkups and should our system need more work. I can not say enough good things about The Comfort Authority.

Seth gave great service from start to finish. I appreciate him asking others in the company to make sure he had the correct diagnosis. I also appreciate the amazing customer service I received from the staff and dispatch. Truly, impressed with customer service.

Glen and Raymond were wonderful ! Extremely knowledgeable and professional!

Today (12/3/24) Luis came out to check my AC system which is a free service included if you sign up for their $25/mo. Premium Membership. He was very professional, friendly and thorough during his visit. He reviewed/documented everything he did and did a great job cleaning the unit and drip line. I would highly recommend this company and Luis to anyone looking for a reliable AC service!

This was an exceptional great experience with Comfort Authority. Luis their service technician,. without a doubt, is the best I’ve ever encounter. He was professional annd friendly. And, i could see that he took pride in his work. He did not rush, he was thorough and explained everything he was doing and why. He is an asset to the company.

Professional plumbers too!

Glenn did a great job diagnosing the problem and then fixing it. Peter did a great job installing a new unit.

Had plumbing come out and check everything in my old 1925 bungalow! Very through!! Gave me a list and pricing for all the little/big things that could use upgrading or repair 🥰

I’ve been with Comfort Authority for 8 years now and they have never disappointed. Such a great local company. Chase was fantastic…

I think we have been with The Comfort Authority for 8 years. They are a top notch company. Michael Kennedy, our last technician, was great. All the technicians have been great. We have been been very happy with The Comfort Authority.

Luis was polite and professional and arrived when scheduled. He presented several options for me potential upgrades. He was knowledgeable on everything that he was there to assess and address

Comfort authority performed routine yearly maintenance on my AC. Luis was fast, efficient, friendly, and professional. Thanks!

Very Happy New Customer. **Be Alert when choosing A/C Install Company. Comfort Authority has 10 yr Labor + Parts Warranty available, most everyone else only 1 yr Labor Warranty. Derek did great job on front end helping me select best model to save me money on install and having lower bills going forward. Seth and his install partner did great job. Very polite and professional. Explained everything and answered all my questions. * Update. 11/23/24. Had an issue when ran heat for first time. Called them 9AM Saturday morning and they had someone out within an hour to get it fixed. Excellent service by Luis.

Glenn was very professional and well informed. I would recommend Comfort Authority for their AC needs.

Eric, the technician, was very friendly, courteous and informative. Gave me choices without being pushy. Recommend this company.

The technician that serviced our A/C was very professional and knowledgeable. Val W.

Luis was very courteous, knowledgeable,and thorough. Even though the problem continued, he returned the next day and was able to get to the cause of the AC failure. Excellent work and customer service by him and the receptionists at Comfort Authority!

James provided us timely and great service. Clearly explained the issue and suggested a repair. Would use again and recommend.

Customer service has been top notch. The technicians that came out did a more thorough inspection than any company has done for us before. Additionally, they were patient in explaining things and making recommendations without pressure. Little things make a difference: 1. Even though they were told they didn't have to, they covered their shoes each time they came in the house. 2. They included me as much as they did my husband which isn't always the case.

Fantastic company and people. Eric Clauss was extremely personable and professional. He did a very thorough evaluation of my property and made a few recommendations. No hard hard sell, just good advice for the future.

Professional plumbers too!

Good service technician. Ryan was very professional and helpful. I have additional plumbing work in the near future and request Ryan!

Comfort authority fixed a plumbing issue. They were fast, efficient, friendly, and professional. Thanks.

Always professional, honest and helpful

This is the 2 nd time I’ve used this company. Consistently prompt, friendly and professional. Peter repaired the duct work and was wonderful. Claude was the tech who came this time and was so nice and informative. Than you

Eric Clauss, the service technician was pleasant, prompt, and knowledgeable. Work was completed quickly and efficiently.

Mike was right on time. He explained and showed me the problem. Also said that the uv lights needed to be replaced. He showed me the upper light was burned out and that it was causing mold. Also he got me on the protection plan to save from future issues and maintenance fees. Thanks Mike Kennedy you're a great representative for The Comfort Authority.

Great experience! Chase was very thorough and took the time to clearly explain and show me the issue that was causing our AC to not work and had it fixed quickly.

Update: we were so pleased with the service they provided for our HVAC that we decided to hire them for our water heater replacement (yes they do plumbing too!). Eric was on time, efficient, and communicative throughout the process. Only took him a couple hours from start to finish to complete. Very pleased. Our HVAC had stopped working in the dead of summer. I left a message for Comfort Authority as they were highly recommended by neighbors, and they called me back first thing the following morning to schedule a tech to come out. Michael was fantastic, he was diligent in his diagnosis and gave me a few options. We deemed it necessary to just replace our 22 year-old unit and Michael immediately had Derek come out to draw me up some figures and gave me plenty of options. They got us on the schedule for the following day for the replacement and gave us some portable AC units to hold us over until the new HVAC was up and running. Gary came and installed it for us and was very diligent in showing me exactly what was done. I highly recommend these guys, they are hard-working and very thorough.

I called the Comfort Authority because I was not happy with my previous HVAC service company. I chose them based on universally positive reviews on Google, Better Business Bureau, Yelp and Angie's List. Making an appointment was easy. Rick Haven arrived on schedule and listened patiently as I explained all the problems I was having with my system. He then proceeded to do a thorough examination of our compressor and air handler. He showed us pictures of each component and explained all the readings he obtained in his tests. We now feel confident our system is in good working order. Thanks Rick. Hope you enjoyed the soup. This is a follow-up review. It’s been 2 years since my original post. Unfortunately, time had not been kind to our 10 year old HVAC system. It’s time for a replacement. During our annual checkup, our technician, Tony, pointed out a couple of costly repairs that needed to be done. Rather than sinking $2000 into an old system, we agreed to meet with one of their specialists to discuss a new system. Derrick arrived the same day and spent about 90 minutes evaluating our system and discussing our options. We decided to go with a new system that could be installed the next day. The following morning 2 technicians arrived and began the work of removing our outdoor unit as well as the air handler which is in our second-floor attic. Gary and Rob were excellent. Very thorough, neat and professional. It took more than 8 hours to complete the installation. We now have a reliable system that we hope will keep our home cool for many years to come. Thanks for the hard work. Follow-up review. I called the Comfort Authority since it was the first cold day of the season since our new system was installed. The system was not blowing in warm air, so I gave them a call and they were able to send someone right out to diagnose the problem. Apparently a valve the controls whether the system produces cool or warm air was not tightened properly when the system was installed. Problem quickly solved by technical Glenn Betancourt. Thanks. Follow-up review. Michael Kennedy came out and performed our annual system check-up and maintenance. He was very thorough and communicated well throughout the process. He identified a failed UV unit that has been on the system and its predecessor for a number of years and was able to replace it with a new unit during the same visit. Very happy with Michael's work and the Comfort Authority in general.

I was pleased with the A/C service I received from the tech from Comfort Authority, Luis Menendez. He was polite, courteous and very considerate while inside my house. Even though it was late, he took the time to explain different program options that may benefit the life of my a/c unit.11/6/2024

Received great service from Luis. Quickly diagnosed the issue and eliminated other concerns. Took time to explain the pros and cons. Would recommend.

Eric Clauss at Comfort Authority Plumbing division was very punctual, professional, and courteous. He took the time from his busy schedule to teach me a few tips I can do myself to keep my plumbing systems properly working. I always recommend this company.

Technician went the extra mile to locate fan motor for air handler and drove to another county to pick up so that I could have air back same day. Excellent follow through as well regarding scheduled time.

After calling a few local plumbers, nobody had availability today. I called The Comfort Authority - Plumbing at 8:00 and they had someone here within an hour of our first call. First impression matters and the dispatch team nailed it. They were very communicative and timely with calls and responses. They even send a little introduction to the technician they are sending which is nice personal touch. Eric arrived and asked about the problem (clogged bathtub drain), assessed the situation, and immediately acted on the issue after my approval of rates. He was fast, efficient, and precise. Prior to leaving, he showed me the problem was fixed and also cleaned the area. 10/10 would recommend to anyone in need of a plumbing solution. He also went above and beyond and helped us get the old, stubborn, drain cap undone so we could install a new one. Thank you Eric, keep up the great work! It was a pleasure working with The Comfort Authority for my plumbing issues and I will be using them again if needed.

Sean was professional and courteous. He provided options as well as determined that all equipment was up to spec.

Great experience from working with Derek, sales rep to figure out which unit and which heating and cooling features to go with, to a perfect installation by the team, Seth and Ren. Everyone was on time, professional and provided, great quality work. Seth explained everything after the installation was done. He answered all my questions. He showed me how to operate each feature. They cleaned up afterwards, spotless. Actually, I didn’t hear them, while installing and I was in the next room. Seth and Ren worked very well together. Comfort Authority is on our condo association’s recommendation list and for good reason. Thank you for a wonderful experience.

Very Happy New Customer. **Be Alert when choosing A/C Install Company. Comfort Authority has 10 yr Labor + Parts Warranty available, most everyone else only 1 yr Labor Warranty. Derek did great job on front end helping me select best model to save me money on install and having lower bills going forward. Seth and his install partner did great job. Very polite and professional. Explained everything and answered all my questions.

Fast,precise,knowledgeable and respectful service!

I have been a customer for over 8 years and I have always had great service. Luis was informative, thorough and professional. Would highly recommend using The Comfort Authority.

The Comfort Authority has always been great w communication, punctual, responsive, and provides quality service. Both Seth (AC) and Eric (plumbing) did a great job explaining what’s working and not working as well as it could be w our systems, gave us several options to consider, and recorded in detail the services they performed. They both were also extremely friendly and accommodating towards my need to be on work calls during the visit. I felt taken care of today. Highly recommend this company for all things heating, air, and plumbing.

Great service! Eric Clauss did a fantastic job!

Can I give Seth 10 stars? Because he's the man you want to come out. Very through, knowledgeable, honest and enjoyable. He gave me a detailed quote after doing the ac tune up (which was only $89! 🤯) It was incredibly reasonable for the services. He didn't want to do anything unnecessary or harmful to my unit. He didn't try to sell me some fancy brand new AC unit, he gave me ALL the options in his report. If you book them, which I recommend, ask for Seth!

Outstanding professional team of AC technicians... Excellent customer support system. I called at 6am and the technician arrived within 2 hours. Rick Hastings the service tech gave me an excellent diagnostic to move Forward with a solution. Great service.

I was visited by the technician Luis Menendez, with a high level of professionalism and education. Adjusted to the planning. Honest in his report and clear in the explanation of the maintenance performed.

We were new to Florida so we had no idea who the reputable contractors were for AC maintenance. The reviews online included enough narrative that I decided to give them a try. Overall experience has been extremely positive.

Glenn was professional and well trained in his diagnosis and repair of my AC.

Their customer service is second to none. Everyone from office staff to technicians are extremely professional, informative, and helpful. I have been a member for HVAC and I am now impressed with their plumbing program. Eric Clauss came out to install a water Softner for me. He was dedicated, caring, meticulous, and explained everything I needed to do to have clean and soft water. I hope he is the one who checks my home plumbing each year. I highly recommend Comfort Authority.

My tec Glen was awesome. Came in knew his stuff and completed the service quick and proper.

Fast and professional service as always, would definitely recommend.

Great company. Upfront pricing. Outstanding customer service! Best in the biz! Glenn was on time, professional and knowledgeable. He completed my annual maintenance. Highly recommend these guys for HVAC maintenance and repairs!

Great service! Our technician, Glenn was very thorough and professional. Very knowledgeable and even made some recommendations to extend the longevity of our unit. Keep up the great work folks!!!

Great same service and very professional technician. Glenn was very helpful!

Michael was awesome and took the time to explain to me, what he was doing and why, I would recommend Michael to anyone!

Michael diagnosed why water was in my overflow pan while the A/C was still running on my 1-yr old system. He came the morning after I phoned. His communication skills were exceptional and his manner comforting in the aftermath of Hurricanes Helene and Milton. He respected my property and cleaned up after his work. He analyzed the system, replaced the bad float switches, cleaned out the drain and installed surge protectors. I like how he showed and explained the problems he saw and what could done to fix them. He was also mindful of insurance and warranty claims.

Recently had my AC changed for a new one. The experience was great. All the people envolved were very knowledgeable, professional, honest and patient. Technician Mike, Consultant Derek and Instalers Seth and Ren were awesome. 5 stars.

Top notch service! If HVAC companies were on a dating app, I would swipe right. Professional, timely, respectful of your house, good communication with texts and phone calls. I knew I was going to need to replace my AC after buying my townhome 3 years ago. I initially went with a system check up because it wasn’t running like the beast it used to be (est 2007). Glenn the technician came out and said she needed some work. He kept it real and then I decided to divorce my old one and upgrade to a new younger, prettier, more efficient one. Gary and Uzi came by the next day and swapped the old ex out and now Im living in some vacation temperatures. Also Derek was great and made the whole paperwork process a breeze. I definitely could have gotten it cheaper somewhere else, but so far the quality has been 💯. I’ll add any additional reviews as we live together for the next year.

Fast and friendly service. Seth the service person was very thorough and the quality plus detail-oriented inspection process (including pictures of parts and discussion about ongoing or potential future problems) was not only appreciated but validated the pride they have in their work! Highly recommend.

Comfort Authority was fantastic! They were very professional, responsive and on time! Their focus on the customer expereince is fantastic. I would highly recommend.

Eric was great. He inspected my water heater and suggested that I put it on a pedestal to get it off the garage floor. He was courteous and professional like everyone I’ve dealt with at The Comfort Authority.

Comfort Authority has great communication and great employees! Employees are prompt, courteous and knowledgeable! We use Comfort Authority for A/C maintenance and repairs and now plumbing! Eric did a great job explaining his plumbing evaluation!

Eric was extremely professional, took his time to explain what he found, and what needed to be done. He gave us multiple options when it comes to improving our water condition and plumbing condition, including a water softener that we did not feel pressured in having to make a decision today, but definitely recommend Eric and comfort authority to any neighbors or friends.

Came out quickly and solved our issue. Tech Chase was super personable and knowledgeable!

Very professional pleasant explains everything well

Luis, the AC technician was awesome. He took his time and checked everything. After parts were received he came back and finished the job. We were worried it would take a long time to get the parts but it was just a couple of days. Extremely satisfying with Luis and The Comfort Authority. A week later Eric was at our house to check out our plumbing. Again, an excellent experience. Keep up the outstanding service. Thanks

Michael was excellent. He was very attentive to our issue and helped to come up with a plan to resolve our AC problem. I recommend Michael from Comfort Authority for your AC needs.

The comfort authority was very prompt knowledgeable and fairly priced. I'm really happy to have a company for both my AC and plumbing that I can trust. Eric was very friendly and easy to understand.

All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since they opened and highly recommend Comfort Authority to anyone looking for an A/C company you can rely on. *Update 10/4/2024: Glenn came out today to address an issue I had with my A/C..diagnosed the issue, replaced the parts and couldn’t have been nicer or more professional. Comfort Authority staff continues to impress*

Comfort Authority always gives you your value for the dollar that you spend. Service and service crew , attendants…etc. are impeccable!

Called in the morning and the technician arrived around 1:00pm, troubleshoot the system, replaced a capacitor, did some system checks and had it back running by 3:00pm. Excellent service!

Have used Comfort Authority on multiple occasions, have had urgent issues over the weekend and have had technicians out within 24 hours on both occurrences. Work has been efficient, honest, and cost-effective. Have always shot straight and never tried to boost profit.

We have been customers of The Comfort Authority and Comfort Plan Plus members since switching over from another company in 2021 due to unsatisfactory service. Since switching over to The Comfort Authority we have had nothing but positive experiences and our recent annual AC service by technician Demmar Daniels was no exception. Our experiences with Demmar and the rest of The Comfort Authority team are exactly why we continue to recommend The Comfort Authority to anyone looking for a new AC company.

Very positive experience with Derek who came and accessed my unit and with Cameron and Josh who installed my new system. They were kind, very transparent, and took their time to make sure everything was perfect!

Chase is fantastic at explaining without mansplaining. He was kind and gently with my curios Dalmatian dog and always cleans up. Appreciate his suggestions without pushing hard. The staff is always great about communicating schedule availability and proving text updates. REALLY APPRECIATE how helpful they have been over the years.

Demmar went above and beyond during his inspection and clearly explained everything. Thank you Demmar!!

Demmar Daniels was our tech and he was awesome. Really thorough and hospitable!

Luis Menandez was the tech who was very professional and informative

Our bathtub had a leak and Eric was able to fix it in no time. He ended up changing the whole faucet in the wall, even. He was careful, clean, and respectful.

Great service as usual! Michael fixed our issue and went above and beyond to make sure everything was working great!

Seth spent time to diagnose the problem, ruling out a number of items. Disinfecting the line and replacing the drain guard solved the problem!

Luis was absolutely amazing. Not only with his stellar professionalism but really that he took the time to explain everything he was doing, along with giving us preventative tips to keep the problem from recurring. 5 stars for Comfort Authority with additional props to Sydney who was super timely and beyond helpful in dispatch, keeping us informed the whole way.

They are always efficient and easy to contact and schedule. We had a recent plumbing issue and Eric was knowledgeable and fair.

Demmar was a fantastic technician, helped me understand what he was checking and what would need to be done after. Super friendly and professional. Would recommend him and The Comfort Authority to anyone!

Eric C was professional and did a great job! I recommend him for all things plumbing. I could not be happier with the quality of his work which is an excellent reflection of the standards at The Comfort Authority.

I recently had the pleasure of working with Luis M. from The Comfort Authority and I can't recommend him highly enough. Luis came out to clean and repair my HVAC system, and he also installed a disinfectant unit. From the moment he arrived, it was clear that Luis was knowledgeable and professional. He took the time to explain the issues with my system and the steps he would take to resolve them. His attention to detail was impressive; he thoroughly cleaned the unit and ensured everything was functioning optimally. The installation of the disinfectant system was seamless, and Luis made sure I understood how it worked and the benefits it would provide. Throughout the process, he was courteous, efficient, and respectful of my home. Overall, I am extremely satisfied with the service provided by Luis and The Comfort Authority. If you're looking for an HVAC technician who is skilled and reliable, look no further than Luis M.!

Had my AC cleaned today by Demmar. He was so nice and really explained everything he was doing to me and my landlord. Showed us all the pictures he took and told us what to do in between appointments to keep our AC in tip top shape. The next time my landlord requests service I will be asking her to ask for them to send Demmar. He is absolutely amazing.

glen took his time and made sure my condansation pan and line were cleared of any blockage

Demmar is a wonderful technician! I appreciate Denar being able to come out since he knows my system and to fix my problem .Everytime I call Comfort Authority they always are wonderful to work with.

Edit April 2024: I've been a happy Comfort Authority customer for my AC and now they added the plumbing business! I'm thrilled with the professionalism, friendliness and beautiful installation of my new water heater. Eric and Gary did an excellent job on a difficult Hyrid Heat pump water heater. The price was right and the service was Excellent as always. The CA is my goto company for all my plumbing needs now... Thanks guys! ...... I had my AC installed by this company a few years ago. Steve and his team were exceptional then, and remain my go-to team for my HVAC needs. I just finished an inspection and the tech was on time, courteous and answered all of my nerdy questions about AC systems and airflows. Definitely would recommend these guys and their classical "golden rule type" friendly business model to anyone. This is one of the better companies (not just HVAC) that I've had the pleasure working with in Tampa or anywhere!

Luis Menendez was the name of our technician. He was excellent in every way! He took his time. He carefully explained EVERYTHING. He was careful and attentive to detail when working. Finally he checked for warranty coverage which was as well since the bulk of the repair was covered so he saved up a ton of money. We are VERY HAPPY. Thank you 😊

Just had an annual checkup performed by Romeo. He did an outstanding job. Again I am happy with them and especially Romeo. Update: Had a repair done and it was performed by Glenn. He did a great job and was pleasant to be with.

Prompt, fixed problem. Offered maintenance plane which saved me money. Courteous.

I just had an outstanding experience with The Comfort Authority. The scheduling process is simple. The dispatcher and customer service were polite and kept me informed of the technician's arrival. Chase arrived onsite, on time. He was courteous, professional and extremely knowledgeable. The time he spent inspecting my HVAC was not rushed, explaining everything he was checking. A true pro of the trade. In the future, I will continue to use TCA for all of my HVAC and plumbing needs.

Sean did a awesome job. Would highly recommend

Glenn was great on a service call!

I have been a customer for a couple of years. I needed a new system, and they were wonderful, working within my budget. They have a maintenance membership, to keep my system problem-free and running great Luis is my tech, and he is professional, friendly, and prompt. April is wonderful at keeping me informed of arrival times, so that I never have to wait around all day for a tech that never shows up-- That is never an issue with The Comfort Authority. They are dependable and courteous!

Demmar and Seth did a great job with our annual maintenance! Both were professional and courteous.

I have used Comfort Authority for years. They have great technicians and communication tools. I recommend them to all my friends and family.

Well, here I am again with another review! My trust and confidence in The Comfort Authority was already solid, but today it went over the moon after today's service call from Peter Bates! There was a small but recurring issue with condensation flow on my A/C unit and Peter solved it completely. His diagnostic and problem-solving skills are masterful! Thank you, Peter, and thank you everyone at The Comfort Authority! ------------------------------------------------------------------------------------------------------- I'm back again for another review. If you're searching for the best HVAC provider, look no further than The Comfort Authority: they are the A-Team you want! Gary Clark and Cameron masterfully installed a brand-new system for me. They encountered several challenges fitting the indoor handler into a very cramped space -- but they succeeded without having to cut into my drywall. Thanks also to Chase who, on an earlier maintenance visit, showed me exactly where the problems were with my 10-year-old unit. I could see with my own eyes what was broken. I was given an estimate for repairs, compared to the cost of a new system. The choice was clear. A special shout-out goes to Gary, Cameron and Chase, though everyone I've encountered at The Comfort Authority has been a real pleasure to work with! --------------------------------------------------------------------------------------------------- I wrote the review below at least a year ago, and I'm here again to say The Comfort Authority is still the best! And I still cannot say enough good things about Chase -- reliable, professional, expert, and trustworthy! Exactly who you want to be working on your AC! What peace of mind! Thank you! -------------------------------------------------------------------------------------------------- After researching reviews, including the Better Business Authority, I had my AC unit get a tune-up and repaired with The Comfort Authority, and I am SO impressed! When I called, Beverly (friendly and professional), promptly got me scheduled first thing in the morning the next day. She even called the next morning to let me know the ETA of the service technician. Chase showed up right on time and I can honestly say I can’t remember experiencing such exemplary customer service! Chase was considerate, professional, COVID-safe, tidy, and obviously expert and knowledgeable. He explained everything in advance (without “mansplaining”), so there were no surprises! The whole process was completely transparent. He tested everything, from the electrical components to coolant levels and even cleaned out the pile of rotten leaves in the outdoor unit. (The last AC person that came out said “That’s not my job!”) The float switch was broken on my unit, but Chase demonstrated how it was not working, so I could see what the problem was with my own eyes. Talk about building trust! The final bill was more than fair and affordable. I’ll definitely keep The Comfort Authority for the future!

The 2 gentlemen sent here were awsome. Thorough and respectful& polite! Even checked my warranty!! The Comfort Authority is AWESOME!!!!

I’ve been with Comfort Authority for 8 years now and they have never disappointed. Such a great local company. Chase was fantastic…

Chase and Aaron super great

8/29/2024 Fifth posting. Demmar arrived on time and gave us what was truly a 5 star service on both our units. Great tech and a great Company. Fourth Posting. We’ve been with The Comfort Authority for a number of years and they are absolutely our go to for our HVAC needs. Luis arrived ahead of schedule and did aan bsolutely great job. Congenial and kept me informed the entire time. He was great at troubleshooting and diagnosing the problem. Great experience, person and company! Third posting. Glenn did a great job diagnosing my HVAC problem He arrived on time, was very professional and personable. This is my second posting. I called the Comfort Authority at 8 am and Jason was here by 9:45 am. My AC wasn't cooling, Jason diagnosed the problem and advised me that someone would be out the following day to replace the coil. Jason was extremely tenacious and kept going until he figured it out. Extremely professional and by the way, loved the rest at troubleshooting breast cancer awareness (pink) booties. This is my first posting. I can't say enough good things about The Comfort Authority. When confronted with an A/C problem, they diagnosed the issues and provided me with a detailed list of multiple options. Once we decided upon a course of action The Comfort Authority team was out the next day and did a great job. Very responsive and professional. Highly recommend!

John was courteous and professional. The office staff notified me when he was on the way and they were also very nice. I would recommend this company to anyone needing their hvac serviced

Michael arrived on time and was very courteous. He detailed and understandable in the way he explained everything. Excellent overall experience.

Michael provided professional service with good communication. Prices are in line with averages and I would recommend going with this company over the cheapest options due to reliable work and professionalism.

What an amazing service and experience. Would highly recommend The Comfort Authority for any Air Conditioning services. Their technician, Luis, was methodical in his approach to the issue my A/C unit was having and within a few minutes figured out what the problem was. My A/C unit has been out for two days. I had a technician from Red Cap, which I had a service contract with, come both days and check the A/C unit they have been servicing for the past two years. Their technician couldn’t figure why the unit was showing a locked rotor code (04) and quoted me $6,700 for replacing the compressor and new refrigerant because more than likely that was the problem. The unit is not even 5 years old and is still under the manufacturer’s warranty for parts and labor. After declining Red Cap’s quote I went to the manufacturer webpage and found an authorized dealer that could verify if the compressor was faulty. That’s when I found The Comfort Authority and what a difference. I’m glad I decided to check for a second opinion even if I would have to pay out of pocket since I didn’t have a service contract with them YET. Luis identified the compressor wasn’t faulty, the fault was a bad starter kit that Red Cap installed this same year and went bad. I called Red Cap to let them know what was wrong and that their technician didn’t identify this issue both previous days and that it was a part they installed under their service warranty. They put me on hold and then told me that part was in order and would take a couple days and would call me back. I knew Red Cap didn’t identify that part was needed and that it’s a common starter kit which every A/C technician have in their vehicle. I told them exactly that and they put me on hold again to check with dispatch, after waiting over 5 minutes on hold Red Cap told me they couldn’t reach dispatch and didn’t want to let me wait on hold for long. I informed them to cancel my service contract at that moment, told them to tell dispatch not to call me as I wouldn’t be needing their services anymore. I would be happier paying out of pocket to replace the starter kit and switch my service contract with The Comfort Authority which I did. The Comfort Authority technician, Luis, was informative, knew what he was doing, showed me everything he was doing, and explained why he was doing it and what it meant. The A/C unit has no issues, the compressor is not faulty and is working as it should and it was within the manufacturers recommended readings. Luis not only checked the outside unit but also the inside unit and thermostat, he also ensured everything else within the unit was working properly and within the recommended readings. Overall, I’m extremely satisfied with their service, I signed up for the service contract which also includes plumbing and would be sleeping comfortably tonight thanks to them.

Great experience and people thank you!

Extremely satisfied with the work done by Demmar Daniels and the team at the Comfort Authority.

Great professional and thorough service today.

I had Chase and Seth come fix my AC today and they were amazing! Highly recommend!

Michael was on-time, efficient, effective, friendly, professional, and did a great job of explaining my options. My AC is back up and running, and I’m confident I better understand what to look for from now on. I couldn’t have asked for better service. Thank you, Michael and the Comfort Authority!

They were really fast and short notice they came the same day

Really appreciate the way Comfort Authority technicians show up on time for appointments. The communication via text to confirm and update arrival time is awesome! Had routine maintenance today and Frank Basso did a thorough job! Appreciate him informing me of options available (air purification system, maintenance program) without it turning into a hard sell session. Comfort Authority has earned my trust! Update - Unit stopped running so Comfort Authority came out to repair. Same great communication by the office staff and technician. Arrived on time, and repair done (needed a capacitor). Update - Unit stopped again! About 6 weeks since last visit. Part replacement and Freon needed. All under warranty. The tech, Michael, was terrific. Described what the issue is and assured me there is no charge for this visit since all is under warranty.

Glen was amazing. Thorough, efficient and helped to get my unit back in tip top shape. He was ahead of the schedule and very polite. I would highly recommend this company.

John G, Derek, Cameron, and Ren were wonderful professionals to work with. They listened attentively and restored us to comfort in a day. Thank you, Comfort Authority!

Eric was absolutely amazing, I told him what was wrong with my plumbing and fixed it in a timely manner. I can’t recommend comfort authority enough! They helped me with me AC system some time ago and then when my plumbing decided to give me issues I already knew who I would call. This company is beyond amazing! Highly recommend

Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.

We had an issue with some seals and Luis came out and took care of everything. Thanks!

Glen came out to fix a minor issue with my unit. He was punctual, friendly, and efficient. My A/C unit was completed in February and it has been running smoothly. My power bill in the summer was lower than last summer.

I have been using Comfort Authority for several years on several houses. They are always professional and don't leave till they solve the issue and the customer is satisfied. Today Glenn was my tech and he worked through the rain to get my system working.

Upfront with everything and very professional. Overall a great experience!

Last week, Michael from The Comfort Authority came out the same day to investigate and resolve a drainage issue with our fairly new unit (installed by different company). Through careful troubleshooting, he discovered the root cause and recommended a viable solution that was also cost-effective. Michael had us up and running again within hours and we have had no recurrence of the issue. I really appreciated his clear explanations and patience in discussing our options as well as overall professionalism and trustworthiness. This can be hard to come by. We have also worked with other members of The Comfort Authority team for different concerns and maintenance. Chase, Seth, and Demmar have all displayed the same excellent customer service, friendly demeanor and effort to go the extra mile to ensure customer satisfaction. I felt that they actively listened to me and were here to manage my issue without the constant upselling that I’ve experienced with other companies. I 100% recommend The Comfort Authority and its team if you have an HVAC issue. I’ll continue to use them for my future maintenance and repair needs, with confidence. Thank you, Michael, Demmar, Chase, and Seth.

Sean was professional and courteous. He provided options as well as determined that all equipment was up to spec.

Based on the very high reviews on Yelp, I hired The Comfort Authority to come take a look at my non-functioning air conditioner. They have been nothing short of spectacular! I have seen only a few businesses with such solid communication systems in place in any service industry. Every single person has been extremely prompt and professional. I called on a Monday afternoon and talked to the receptionist then dispatcher whose names I forgot unfortunately, and they had technician Josh call me immediately to discuss specifics about my problem. Josh arranged for the on site technician James to come the very next morning. Being a novice when it comes to HVAC, James clearly showed me exactly why my system was failing due to multiple issues with my 12 year old system. He gave me options to discuss a repair or have a salesperson come talk about replacement. He did not try to pressure me into a new system at all even knowing my system was dead. I chose a new system obviously based on the age of my unit. James called Josh to arrange for salesperson Derick to come over and Derick arrived before James had packed up and left. It was literally less than three minutes. Derick and I walked through my entire house because he wanted to see all my rooms and vents and hear about my cooling complaints and issues in each room. He explained interesting and helpful things like how additions to existing structures often have difficulty with heating and cooling and that based on the size of my home and my preferred temperature that my electric bill should never be over $200 (which it often is during Summer). We looked at the compressor outside and he explained all the pieces and parts and what they each do. He told me all the changes in equipment I would see inside and out with the new system. Derick did not try to upsell me on any single component. He explained how all the units in the US are manufactured and that the basic differences are in the quality of installation. He assured me that the bells and whistles (continuous UV, surge protection, duct sanitization, new thermostat, etc.) were optional and that they could be added later on if I so desired. Derick was not a typical salesman. He was more interested in making me a happy customer than he was trying to increase the bottom line of the sale. He was honest and told me that The Comfort Authority was not the cheapest HVAC contractor (they shoot for a 10% profit vs. 30-40% like some other companies) but that they strive to be the best. It's pretty obvious that their mission has been accomplished. Derick added on the $500+ vent sanitization at no cost because he wanted me to have clean ducts to go along with my new system. The service techs Seth and Bryan came to install my new system the very next day and they were wonderful. They worked nonstop all day in my hot house without even a bathroom or lunch break. They were very pleasant and accommodating and concerned about not disrupting me. Before they left their very personable quality control tech Peter came to check off on their work. This company and its employees are top notch. They even have a system in place where you receive a text prior to their employees' arrival telling you and showing you a photo of who is coming along with a personal bio about them. For example, Derick doesn't like to wear matching socks! This is such a nice touch and I truly have not seen better customer service from any company. Seth, Bryan and Peter left no trace behind them and best of all, my entire house was cool in less than 5 minutes of them flipping the switch. I truly could not give this company a higher recommendation. Please don't call anyone else. Call The Comfort Authority!

Dane from Comfort Authority came out to inspect my plumbing. After performing a thorough inspection, he carefully explained his findings. Now I feel confident that my plumbing is in good shape.

Demmar was great! Our AC went out while he was on a service call with a neighbor. Even though it was late in the afternoon when our AC went out, he stayed well into the evening to make sure our unit was fixed and functioning properly. He was very courteous and professional and went above and beyond the call of duty. I would highly recommend Demmar and The Comfort Authority.

Chase P. was ahead of schedule and took care of our needs swiftly! He also took the time to explain everything and make sure I fully understood our equipment. Definitely recommend Comfort Authority.

We just had our yearly maintenance visit from Comfort Authority. The professionalism and courtesy exhibited by our technician was so much appreciated. Truly an outstanding experience!

I reached out on Sunday afternoon and they were about l able to send Chase the next morning. He explained the problem (with photos) and presented my options (with prices) very clearly with no pressure. He was even willing to adjust the parts/ service suggestion at my request. I would definitely recommend them.

great service, efficient, explanation, pictures taken.

Chase was absolutely wonderful! He was extremely knowledgeable and friendly. We had our AC upstairs go out and he came out, diagnosed it, then when the part came in, got it fixed ASAP. Highly recommend!

As always: a wonderful experience for something that I thought would be nightmarish. I love that the dispatcher calls me back within minutes to set the Fastest appointment that day. She kept communication open with me every step of the way...called and texted with updates on the appointment, the technician, the time frame, the expected service, etc. Luis did such a thorough check of everything, took pictures, did research, and gave me wonderful and valuable feedback without trying to up sell me…every expectation was met or exceeded. I was even given options that can save ME money. The technicians, Luis was polite, professional, knowledgeable, respectful of my home, my dogs, and my time. I asked a million questions and he answered each one in a manner that helped me learn things about my systems and my home that I found very helpful. After the service, there was superior follow-up to make sure everything was perfect. Now I see why there are so many people with The Comfort Authority signs in their yards. They must be just as happy to have found a company with exceedingly high standards for professionalism, customer service, and overall community. I have recommended The Comfort Authority to others in the past, based solely on word of mouth of others....now I have first hand relationship experiences with them, and I can't wait to let others know. So nice to see this type of business model return. Fair, customer-centered, quality, professional. Kudos to you The Comfort Authority! Glad you're in my neighborhood!

Luis was very knowledgeable, attentive and as an added bonus bilingual, which is great for communicating with our tenants. He serviced our rental property and he called to explain the issue in detail. Luis is very professional and we are very happy with his service.

Chase and Luis arrived on time and were very professional, explaining the issues with our mini split and what was needed to fix it. They ordered the parts and will be returning to install. They were great to work with.

Great team,seems like this company is taking really good care of his techs as well of their development. Mike and Demmar got my HVAC unit running really quick while explaining me everything in details. Keep it up. Thanks

Fantastic customer service. The technician was extremely professional and knew his stuff. I would recommend your company to all My friends

Chase Prather was great. He was prompt, friendly, knowledgeable and quick. I will definitely bring using them again.

After two different companies came to look at my HVAC system only Comfort Authority came through, found the problem and fixed it expeditiously. Luis Menendez was one of the most professional technicians in the service industry that I have had the pleasure of meeting. Comfort Authority is very trustworthy, reliable and their prices are fair. I would look no further than Comfort Authority for all of your HVAC needs.

Dee was a very cordial & knowledgeable technician

Came to my home, seen the problem right away. Did a complete inspection of the system. Then gave recommendations. I asked Glen to fix the problems and signed up for a maintenance program. To keep the problem, Small. Glenn did a great job explaining everything methodically. I would recommend him and this company to anybody. You'll get your money's worth. Very Happy. sincerely, Bob

Today Luis serviced my unit He was excellent. However, all of the technicians I have worked with over the years have been very, very good.

The technician from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.

Demmar did a five star job for my annual checkup. Always great service with Comfort Authority.

Had Glenn out and then Chase for a separate issue. Both did a great job in explaining the problem and my options moving forward. They were able to get the repairs completed same day and AC working. Thanks Glenn and Chase! Alexis also does a great job keeping you updated when you can expect a technician.

I’ve used Comfort Air for years as my go to for quality work on my a/c. However, I needed significant plumbing work done and realized Comfort Air also has a plumbing division. I called and they were able to send a a certified tech the next day. Eric Clauss was fantastic and did a phenomenal job. It wasn’t cheap, but the quality was there. I would highly recommend using them for any plumbing issues you may have.

Michael was extremely thorough, friendly, and professional. My interaction with him (and the company as a whole) has been nothing but positive. I’m very grateful Comfort Authority goes out of their way to provide a great service and an even greater customer experience. Thank you.

Luis arrived earlier than expected, but the office notified me in advance. I thought the communication was great and it worked well for me. He was very thorough, polite and professional. He explained everything to me in detail and did a great job I am completely satisfied with my experience and thank Luis for a job well done

Seth and uzi there the best house looks great after and the work is professional very nice guys

Mike was extremely professional and courteous. As always, the Comfort Authority always provides great service on a timely basis and they always go above and beyond the call of duty, Mike embodies their mantra.

Huge thanks to Technician Glenn who was able to fix the A/C blockage issue quickly! Great service!

Could not have asked for a better experience. Sean was knowledgeable and was able to explain the issues in easy to understand terms.