Our Values &
Culture

Values & Culture

To serve our customers effectively, there are several principles we believe are of the utmost importance.

Culture is the process by which a person becomes all that they were created capable of being.
— Thomas Carlyle

Trust: In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.

Transparency: Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!

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Honesty: This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you.

Integrity: We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.

(813) 355-8898

We look forward to giving you the comfort, health and peace of mind you deserve.

(813) 355-8898

REVIEWS

What Our Clients Say

Eric came to my home today to address a major issue with water leaking from my ceiling, and I can’t say enough good things about him! From start to finish, he was absolutely amazing—methodical, thorough, and incredibly professional. He took the time to listen to our needs and concerns, ensuring every detail was handled with care. Eric didn’t leave until everything was perfect, going above and beyond to make us feel confident and taken care of. If you’re looking for someone who truly knows what they’re doing and prioritizes quality and customer satisfaction, Eric is your guy! Highly recommend!

— Raymond | Google Review

Comfort Authority certainly lives up to its name. Having installed my A/C four years ago, their ongoing service continues to boast excellence. After my compressor just stopped working, Rick spent a few hours sleuthing all the circuitry to track down an illusive wire deep inside the unit hidden from view that had burned through due to leaning against one of the coils. I appreciate Rick's determination and perseverance to troubleshoot and fix the problem. Chris was also able to help me troubleshoot a separate problem over the phone to get my unit working again. Comfort Authority continues to show leadership in their team spirit of working with each other to keep their customers up and running. Update 12/29/2022: Gerald came out to help with humidity settings and caught a couple of other issues that needed attention. He was knowledgeable, kind, professional, and a clear communicator. Thanks CA. 03/24/23: Gerald came out again and once more, was quite thorough in doing an assessment of a musty smell we were getting. His follow through on rechecking everything after cleaning out my plugged drain pipe was great. 10/04/24 - I’ve had Michael twice now, once to put in an electric pump for the drainage (which works great), and the other to clean out the duct work and trouble shoot the failing Remi Halo. Michael seems to be very well rounded in his knowledge of A/C systems.

— Ben Glandon | Google Review

Ryan was very knowledgeable and very helpful to help solve my problem!

— Brandon Tackett | Google Review

Glenn is a wonderful technician! I appreciate Glen being able to come out since he knows my system and to fix my problem ..

— Deborah Heston | Google Review

Glen stopped by to check A/C system. He was very informative on what is recommended to be done. Hope we get him back for the next visit. He is great. Thank you!

— Tara Brady | Google Review

Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.

— Seth Allen | Google Review