*****UPDATING THIS again, with Rick Haven. Another great experience as we close in on a decade of business together. I'm a proud and happy "member" with the business and I rely on them consistently.***** I called with an issue about my A/C unit which is old and on its last legs. The crew was pretty prompt and I had someone out to my house to check things out by the next day. They were professional, courteous, and seemed to really know their stuff. Using some impressive technology they showed me problem spots in the home, areas in the attic that needed immediate attention, and pointed out the downfalls of my current system. I was charged for a new capacitor to get the system up and going and received a comprehensive write-up with various replacement system options within 5 days. When my unit stopped working soon after the crew left, the owner Steve called and offered to refund my Home Warranty service payment and service my system for the next 12 months free-of-charge. That kind of follow-up is what makes this company unique and makes me satisfied with the choice I made.

Your technician Luis was thorough did a great job with diagnostics His recommendations were clear and thorough. Replaced fan motor reviewed app usage as well

8/23/25: Rick promptly came out and determined the issue and was professional. He explained the plan of action and was considerate. After months of dealing with another AC company that was problematic and unable to correctly identify issues before they became issues, we chose to call The Comfort Authority. Glenn was able to resolve the issue that had taken the other technician 5 hours to try to figure out with no avail, and whom had subsequently, caused a transformer to blew do to improper wiring, which was extremely dangerous and unsafe for our family and home. Glenn was very professional, knowledgeable, and had a great attitude. Again, none of which was experienced with the previous company. He educated us and remained onsite to ensure the issue was fully resolved. As should be expected when working with a business, we were provided with expectations from start to finish, so that nothing would come as a surprise or be executed without our consent. Hopefully, we won’t need to seek out HVAC services anytime soon.

Rick was great, came out quickly and fixed the issue.

Woke up to a new AC that wasn’t working. Previous owner purchased extended warranty, so I called. Within 5 hours my AC is up and working again (clogged water line from humidity and shared pipes with other condo units.) Rick H is a wonderful technician. He explained everything to me and helped me trouble shoot ahead of future rainy seasons.

Great experience! Very polite, knowledgeable and respectful. Glenn walked me through what he did to service my AC. After it was completed, he made sure everything was operating properly. 10/10